m
mark_hocken

Mark H

@mark_hocken

SOPs and Workflow Optimization

Estados Unidos
Inglés
Parte de la información aparece en idioma inglés.
Sobre mí
I help businesses eliminate chaos with clear, effective SOPs and process documentation. I turn messy workflows into simple, repeatable systems teams can actually follow. I also build personal development frameworks that improve habits, decision‑making, and performance. If you need clarity, structure, and documentation that drives real results, I’ve got you.... Lee más

Habilidades

m
mark_hocken
Mark H
desconectado • 
Tiempo medio de respuesta: 1 hora

Revisa mis servicios

Automatización y eficiencia comercial
I will create a business playbook with clear workflows and standards
DeUSD 65 / proyectoMás información
Negocios
I will create a professional training manual for your team
DeUSD 45 / proyectoMás información

Porfolio

Experiencia laboral

Sleep_Number

District Manager

Sleep Number • Tiempo completo

Nov 2008 - Feb 2026 • 17 yrs 3 mos

I have 17 years of experience in multi‑site retail operations, team leadership, and process improvement. I’ve managed large teams, improved daily workflows, and built systems that help businesses run more efficiently and consistently. My background includes district‑level leadership where I oversaw multiple locations, coached managers, improved communication, and implemented clear processes that reduced errors and increased productivity. Today, I use that experience to help small business owners create organized, easy‑to-follow SOPs and workflows. I focus on practical, real-world solutions that save time, reduce stress, and make daily operations smoother. I also use AI tools to speed up documentation and deliver accurate, professional results.