m
mariaurrego

Maria del Pilar

@mariaurrego
4.0(1)

I help you save time in your business

Colombia
Inglés, Español
Parte de la información aparece en idioma inglés.
Sobre mí
I’m a results-driven professional offering expert cold calling, virtual assistance, graphic design, and photography services to help businesses grow and operate more efficiently. I specialize in lead generation, appointment setting, customer follow-ups, email and calendar management, administrative support, and creating visually compelling content. With strong communication skills and a proactive mindset, I focus on building meaningful client relationships and delivering measurable results. Let me help you save time, increase productivity, and scale your business.... Lee más

Habilidades

m
mariaurrego
Maria del Pilar
desconectado • 
Tiempo medio de respuesta: 2 horas

Revisa mis servicios

Asistencia general
I will be your virtual assistant in english and spanish
4.0(1)
DeUSD 5 / proyectoMás información

Experiencia laboral

Operations Team Lead

I • Tiempo completo

Feb 2022 - Nov 2025 • 3 yrs 9 mos

- Led high-performing teams with 15 to 20 members across multiple campaigns by designing and executing personalized action plans aligned with individual strengths and development areas. - Managed escalated supervisor calls and payroll reviews, ensuring accuracy, compliance, and timely resolution. - Developed and implemented motivational strategies that increased team engagement, morale, and overall performance. - Consistently delivered results through weekly coaching sessions, targeted training initiatives, and structured follow-ups to support continuous agent development. - Produced detailed KPI and performance reports, enabling data-driven decision-making and driving continuous operational improvement. - Recruitment: conducted Customer Simulation Interviews (CSI) for the account, leading structured interviews and role plays to assess key competencies and select top candidates for the call center agent position. - Experience with the following CRMs: AWS, Zendesk, Oracle, Salesforce, QBO, Financial Cents, AxisCare.

1 Reseñas
4.0

(0)
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Desglose de calificaciones
  • Nivel de comunicación del Freelancer
    4
  • Calidad de la entrega
    4
  • Valor de la entrega
    4
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    T

    tangma

    US

    Estados Unidos

    4

    Room for improvement but available and professional. Good experience overall. Will definitely buy again. Thank you!

    Hasta USD50

    $

    5 días

    Tiempo

    gig

    Asistencia general

    Útil?
    Sí
    No