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Maria Z
@maria_zemljak
Digital Services Provider
Croacia
Hebreo, Inglés, Croata
Sobre mí
Hi! My name is Maria. I have experience in online environments, graphic design and social media management and translation as well as years of experience in customer support, resolving complaints, managing urgent relocations, and handling complex customer issues in the tourism industry. I have developed strong multitasking, crisis management, and problem-solving skills. Please feel free to reach out to me with any questions!
Habilidades
Maria Z
desconectado •
Revisa mis servicios
Diseño de landing page
I will build you a landing page for your company or services
Traducción
I will translate anything to and from english, croatian or hebrew
Porfolio
Experiencia laboral
Customer Support Specialist
Booking.com • Tiempo completo
Feb 2022 - Nov 2025 • 3 yrs 9 mos
Assist Digital d.o.o., Zagreb | 02/2022 – 09/2025 Provided customer support in Croatian and English for a large international tourism platform. Resolved complaints, managed urgent relocations, and handled complex customer issues. Coordinated cases with higher-level support teams and ensured timely resolutions. Developed strong multitasking, crisis management, and problem-solving skills.
Customer Support Specialist
Nespresso • Tiempo completo
Apr 2013 - Jun 2015 • 2 yrs 2 mos
Tele-all Connect Center / Nespresso Israel | 05/2013 – 06/2015 Handled customer inquiries, provided product information, and promoted sales. Delivered technical support and back-office administrative tasks. Actively advised customers on coffee machines and blends.
