m
marggiems

Marggie M

@marggiems

Administrative Support and Customer Service Professional

Colombia
Inglés, Español
Parte de la información aparece en idioma inglés.
Sobre mí
Need reliable support to keep your business organized and running smoothly? I provide Virtual Assistant, Administrative, Data Entry, and Operations Support for businesses and professionals. • Data Entry & Data Management • File & Document Organization • Email Management • Online Research • Excel & Google Sheets • Document Formatting • Task & Case Follow-up I work with Google Workspace, Microsoft Office, Notion, Slack, Teams, Zoom, Canva, Salesforce, and more. I’m organized, detail-oriented, and reliable. English & Spanish support available.... Lee más

Habilidades

m
marggiems
Marggie M
desconectado • 
Tiempo medio de respuesta: 1 hora

Revisa mis servicios

Asistencia general
I will be your reliable virtual assistant for administrative tasks
DeUSD 10 / proyectoMás información
Digitación de datos
I will do accurate data entry and data management for your business
DeUSD 20 / proyectoMás información

Experiencia laboral

Teleperformance

Teleperformance

Tiempo completo • 4 yrs

Customer Support Specialist

Apr 2021 - Mar 2025 • 3 yrs 11 mos

- Handled sensitive customer and business information confidentially. - Reviewed and verified applications by checking business information, websites, products or services offered, addresses, and eligibility requirements. - Provided multi-channel customer support across phone, chat, and email, assisting with technical issues, refunds, disputes, account inquiries, and service-related requests. - Conducted online research and data verification. - Maintained accurate customer and business records using internal systems and CRM platforms. - Managed multiple requests and high-volume workloads while maintaining accuracy and service quality.

Trainer (Internal Promotion)

Mar 2022 - Apr 2022 • 1 mo

- Conducted onboarding and retraining sessions using established training materials and service guidelines. - Monitored trainee progress and followed up on pending cases and access-related issues. - Maintained attendance and activity records using Google Sheets. - Prepared daily reports summarizing participants, activities completed, and relevant updates. - Provided guidance and support to help team members understand processes and improve their performance.