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Marcela S.
@marcela_als
Ecommerce CX, Payment Recovery and Store Operations Specialist
Portugal
Portugués, Inglés
Sobre mí
E-commerce operations professional: customer experience, payment recovery, and international admin/compliance support.
I manage CX and payment recovery for a European e-commerce brand: WhatsApp/email/Instagram support, direct payment recovery (50%+ conversion, no CRM). I also support international clients with
compliance and admin: KYC/AML checks, documentation, invoicing.
Previously: B2B Business Development Manager (67+ partnerships in 3 months).
Based in Lisbon, EU time zone. Clear communication, real autonomy,
reliable delivery.
Habilidades
Marcela S.
desconectado •
Tiempo medio de respuesta: 12 horas
Revisa mis servicios
Gestión de tiendas de E-commerce
I will handle ecommerce customer support, payment recovery and chargebacks
Asistencia general
I will be your virtual assistant for international admin, compliance and invoicing
