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Marc Anthony M
@marc_montalaba
Your One Stop HIPAA aware Medical Virtual Assistant
Filipinas
Inglés
Sobre mí
Experienced Medical Virtual Assistant specializing in patient intake, appointment scheduling, workers’ compensation coordination, insurance verification, and prior authorization. I’ve supported healthcare operations with end-to-end case management for diagnostic imaging, PT, DME, home health, podiatry, and IV therapy services. HIPAA-trained, detail-oriented, and proactive in streamlining workflows so providers can focus on patient care.
Habilidades
Marc Anthony M
desconectado •
Tiempo medio de respuesta: 1 hora
Revisa mis servicios
Asistencia general
I will provide medical virtual assistant services for healthcare practices
Experiencia laboral
Medical Virtual Assistant – Intake, Scheduling & Workers’ Compensation Coordinator
One Call Care Management • Tiempo completo
Sep 2023 - Feb 2025 • 1 yr 5 mos
Medical Virtual Assistant | One Call Care Management • Managed patient intake and scheduling for diagnostic imaging, PT, DME, and home health services • Coordinated workers’ compensation cases with adjusters, physicians, and TPAs • Verified insurance benefits and prior authorizations, ensuring timely approvals • Updated EHR/EMR records and communicated patient messages efficiently • Maintained HIPAA compliance while streamlining administrative workflows
Customer Service Representative | IntouchCX
IntouchCX • Tiempo completo
Jan 2019 - Mar 2023 • 4 yrs 2 mos
Customer Service Representative | IntouchCX – Netflix Account • Provided customer service and technical support for Netflix subscribers via phone and chat • Assisted customers with account access, billing inquiries, and streaming technical issues • Troubleshot device compatibility and connectivity problems across multiple platforms • Maintained high customer satisfaction while handling high-volume interactions • Developed strong communication, problem-solving, and documentation skills
