m
makram40

makram

@makram40

Customer Support E Commerce Quality Analyst

Egipto
Inglés, Italiano, Árabe
Parte de la información aparece en idioma inglés.
Sobre mí
Customer Support & E-commerce professional with 15+ years of experience across customer service, e-commerce, retail, tourism, and BPO. I've supported major international e-commerce accounts including Amazon Retail, YNAP, Uber Eats, SHEIN, and TEMU, handling orders, delivery issues, returns, refunds, complaints, and customer communication across chat, email, and phone. My experience also includes Quality Evaluation / Quality Analyst.... Lee más

Habilidades

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makram40
makram
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Tiempo medio de respuesta: 1 hora

Revisa mis servicios

Atención al Cliente
I will professional shopify ecommerce customer support
DeUSD 10 / proyectoMás información
Atención al Cliente
I will provide quality ecommerce customer support
DeUSD 25 / proyectoMás información

Porfolio

Experiencia laboral

Teleperformance

Customer Support Specialist & Quality Analyst

Teleperformance • Tiempo completo

Mar 2021 - Dec 2025 • 4 yrs 9 mos

Provided professional customer support through email, live chat, and ticketing systems. Managed customer inquiries, orders, refunds, complaints, and escalations while maintaining high service quality. Worked with platforms such as Shopify, Zendesk, and Gorgias and performed quality checks to improve customer experience.