m
mahmoud_jadily

Mahmoud J

@mahmoud_jadily

Data analyst and Customer support

Territorios Palestinos
Inglés, Árabe
Parte de la información aparece en idioma inglés.
Sobre mí
I'm a Customer Support Specialist focused on delivering professional, responsive, and customer-centered support. I can handle customer inquiries, troubleshoot issues, manage tickets, follow up with customers, and maintain organized support workflows. Alongside customer support, I have skills in Excel, SQL, Tableau, and data analysis, allowing me to organize support data, track KPIs, create reports, and identify trends that improve customer experience. My goal is to provide reliable support while helping teams stay organized and make better decisions through data.... Lee más

Habilidades

m
mahmoud_jadily
Mahmoud J
desconectado • 

Revisa mis servicios

Limpieza de datos
I will clean, format, and organize your excel or CSV data
DeUSD 15 / proyectoMás información
Panel de datos
I will build an interactive tableau dashboard from your data
DeUSD 20 / proyectoMás información

Porfolio

Experiencia laboral

Gaza_Sky Geeks

Customer Support Trainee

Gaza Sky Geeks • Trabajador autónomo

Mar 2026 - Aug 2026 • 5 mos

• Handled customer inquiries and service requests in person and by phone, ensuring a professional and helpful experience. • Completed 72 hours of hands-on customer support training using Zendesk. • Verified customer information for accuracy before processing requests, reducing errors. • Maintained accurate, confidential customer records in line with banking procedures. • Resolved 30+ support tickets across different priority levels and customer scenarios. • Followed structured service standards and escalation procedures to resolve issues efficiently.

Self_Employed

Customer Service & IT Trainee.

Self Employed • Tiempo parcial

May 2023 - Jul 2023 • 2 mos

Completed practical training at Palestine Islamic Bank in Customer Service and IT, supporting customers with inquiries and service requests, maintaining accurate records and documentation, and following banking procedures. Also gained exposure to IT operations and the use of information systems within a professional banking environment.