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mahad209

Mahad A

@mahad209

Vetted Pro

Professional IT Support and Troubleshooting

Reino Unido
Inglés
Parte de la información aparece en idioma inglés.
Revisado por el equipo de Fiverr Pro

El equipo de Fiverr Pro seleccionó a Mahad A por su experiencia.

Revisado para

  • Soporte y IT

Sobre mí
I am the go-to expert for resolving complex technical issues that first-line support couldn't solve. I dive deep into troubleshooting, analyse systems, and ensure everything runs smoothly. My ability to think critically, solve problems efficiently, and communicate clearly makes a huge impact. I collaborate with IT teams, document fixes, and help improve overall service delivery. With my expertise and dedication, I play a key role in keeping operations seamless and users satisfied.... Lee más

Habilidades

m
mahad209
Mahad A
USD 20/hora
desconectado • 
Tiempo medio de respuesta: 1 hora

Revisa mis servicios

Soporte técnico
I will provide IT support and solutions at a high level
DeUSD 100 / proyectoMás información
Soporte y IT
I will upgrade to windows 11
DeUSD 100 / proyectoMás información

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Porfolio

Experiencia laboral

Technical Support Analyst 2nd Line

Iglu • Tiempo completo

Jun 2025 - Present • 11 mos

I currently provide technical support to clients and team members by resolving hardware, software, and network issues efficiently. I perform system diagnostics, handle installations and updates, and ensure devices run smoothly. I've also improved our troubleshooting process to reduce downtime, and I focus on delivering friendly, reliable support that enhances the overall user experience.

Service Engineer

Wavenet • Tiempo completo

Aug 2021 - Jun 2025 • 3 yrs 10 mos

· Network and Cloud Security: Secured enterprise network infrastructures using BitLocker encryption, firewall policies, and endpoint security solutions. Managed and optimised cloud solutions, including Microsoft Azure and VMware virtualisation. · Email Security Implementation: Implemented and fine-tuned email security measures using Mimecast and Office 365 to protect against phishing and other threats. · Technical Issue Resolution: Effectively resolved technical issues by troubleshooting problems and network performance challenges in collaboration with senior IT teams. · End-User Support: Supported computing environments by managing Windows Server, configuring Group Policy and Active Directory, and automating administrative tasks to improve operational efficiency. · Software Administration: Administered G-Suite for Education, software deployments and resolving operating system issues.

IT Support Specialist

Joskos • Tiempo completo

Oct 2020 - Aug 2021 • 10 mos

Managing school network infrastructure · Responding to customer tickets · Imaging new computers and domain joining · Apple Management and security updates