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Zoho CRM Expert, Hubspot CRM, Email Marketing
Habilidades

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Experiencia laboral
Zoho Expert
Techxus Dynamics
May 2021 - Present • 5 yrs
Zoho CRM & Customer Service Specialist with 5 years of hands on experience helping businesses streamline customer relationships, automate sales/support processes, and scale efficiently using Zoho tools. Expert in full CRM implementations, custom automations, and delivering exceptional customer service through optimized workflows. Key Experience Highlights Implemented and customized Zoho CRM for 20+ small-to-medium businesses, resulting in 40–60% improved lead conversion and response times Built advanced workflows, blueprints, and Deluge scripts to automate customer onboarding, follow-ups, ticketing, and support processes Optimized customer service operations by integrating Zoho CRM with tools like Zoho Desk, email platforms, and third-party apps for seamless support Migrated legacy data into Zoho CRM, cleaned duplicates, and set up real-time dashboards for better customer insights Provided ongoing training and support to teams, ensuring smooth adoption and maximum ROI on Zoho subscriptions Delivered end-to-end solutions including lead capture, pipeline management, reporting, and post-sale customer nurturing