M Wahyu

Operations & E-Commerce Lead

TikTok

Sep 2025 - May 2026 • 8 mos

Calculated Cost of Goods Sold (COGS) by aggregating and allocating raw material, labor, and overhead costs per product, serving as a baseline for pricing strategies and profit margin control. Recorded and prepared basic financial reports detailing daily revenue, operational expenses, and profit/loss statements to support business performance monitoring. Sourced and evaluated raw material suppliers, negotiating pricing and payment terms to guarantee material availability in alignment with production schedules and cost-efficiency targets. Aligned order fulfillment planning with demand surges, ensuring inventory capacity could sustain up to a 110% increase in transaction volume without stockouts. Optimized outbound logistics workflows and order fulfillment processes, successfully reducing the Late Shipment Rate to below 5% and boosting On-Time Delivery performance. Managed inventory administration and data processing for over 100 daily transactions, ensuring strict alignment between production targets and finished goods availability. Directed production planning to fulfill 1,900 institutional orders for the Free Nutritious Meal (MBG) program, overseeing raw material availability and production capacity.

Customer Service Administrator

PT BAYANAKA AKUSARA ADHIPRAMANA

Dec 2022 - Sep 2025 • 2 yrs 9 mos

Served as the primary point of contact for customers by providing accurate and proactive ETA updates, successfully reducing order cancellation rates by 15%. Managed customer complaint resolutions with an average response time of under 5 minutes. Received, processed, and verified customer purchase orders using Excel, achieving a 99% data accuracy rate. Processed over 30 daily customer orders and supported monthly transactions valued at approximately IDR 30,000,000. Maintained and updated sales records and customer data in real-time, supporting the marketing team's data requirements and driving repeat orders by up to 30%. Prepared daily sales data reports detailing KPIs and order statuses to support management decision-making. Coordinated with internal teams and external partners to accelerate order fulfillment, maintaining a 90% On-Time Delivery rate in accordance with established SLAs.