Lurline

Administrative Manager

Service Professionals

Jul 2022 - Present • 3 yrs 10 mos

Service Dispatch: Scheduling and dispatching refrigeration technicians to customer sites for routine maintenance or emergency repairs. Work Order Management: Processing, tracking, and updating work orders and service reports using Technician Support: Reviewing diagnostic notes submitted by field technicians and ensuring they are clearly communicated to customers and accounting Invoicing & Payroll: Generating customer invoices, processing payroll for field and office staff. Responding to emails & messages Handling customer inquiries Managing phone calls Managing emails and calendars Data entry and file organization Preparing documents or reports Managing parts inventory