
Luis Castel
I will build AI solutions for your company
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Software Engineer
Scotiabank • Tiempo completo
Jun 2022 - Present • 4 yrs 1 mo
Provide application support for financial systems, investigating and resolving complex production issues across global business units. Perform root cause analysis and troubleshooting using SQL queries and internal diagnostic tools to ensure system stability and minimal business disruption. Execute ad hoc data extraction and analysis requests to support operational requirements and business decision-making. Collaborate with cross-functional teams across multiple time zones to coordinate issue resolution, recover impacted customer and transaction data, and escalate critical problems appropriately. Support new and existing product implementations through system validation, user training, and documentation of technical solutions to maintain knowledge base and drive continuous improvement.