Gaël D

Executive Virtual Assistant & Lead Manager

Freelance / Remote

Jul 2019 - Present • 7 yrs 3 mos

Medical Agenda Management: Managed high-volume scheduling for francophone health professionals using Doctolib and ClicRDV, reducing no-shows by 15%. ➤CRM & Lead Ops: Streamlined lead pipelines in HubSpot and Zoho, ensuring 100% data accuracy for sales teams. ➤Customer Success: Handled 50+ daily inquiries via Zendesk and Freshdesk, maintaining a 95%+ satisfaction rating. ➤Executive Support: Managed complex calendars and travel itineraries across multiple time zones (GMT, CET, EST).

Content Creator & Graphic Designer

Freelance • Freelance

Feb 2018 - Present • 8 yrs 8 mos

Visual Content Production: Designed 500+ high-conversion ad creatives and social media assets using Photoshop and Illustrator. ➤Video Virality: Edited 100+ Short-form videos (Reels/TikTok) using Premiere Pro and After Effects, resulting in multiple videos surpassing 50k+ views. ➤Editorial Design: Formatted professional E-books and multi-page layouts in InDesign for international authors. ➤Brand Identity: Developed consistent visual guidelines for startups, from logo creation to social media templates in Canva Pro.

Customer Support & Sales Specialist

Moov Africa/AlloFaso/VNW & Freelance

Nov 2017 - Present • 8 yrs 11 mos

➤Bilingual Communication: Provided seamless support in French and English, bridging communication gaps for international agencies. ➤Sales Support: Conducted cold outreach and lead qualification via email and LinkedIn, generating a consistent flow of booked meetings. ➤Problem Solving: Resolved complex shipping and billing disputes for Shopify-based brands, significantly improving customer retention.