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Rebeka S
@lazymoos
Customer Support Manager
Estados Unidos
Inglés
Sobre mí
I am a dedicated Technical Support Guru and creative problem solver with extensive experience in enterprise support and customer success. I specialize in Salesforce.com, managing SLAs, and technical troubleshooting across diverse industries. I am passionate about identifying root causes and collaborating with cross-functional teams to enhance the overall customer experience.
Habilidades
Rebeka S
desconectado •
Revisa mis servicios
Escritura técnica
I will create saas support sops, troubleshooting guides, and escalation workflow
Experiencia laboral
SpaceX
Tiempo completo • 1 yr 2 mos
Enterprise Support Associate
Oct 2025 - May 2026 • 7 mos
Provided high-level enterprise support within the aerospace sector. Managed complex technical inquiries and supported large-scale organizational needs to ensure seamless operational continuity and client satisfaction.
Customer Support Associate II
Mar 2025 - Oct 2025 • 7 mos
Acted as a secondary level support associate, handling escalated customer issues and technical troubleshooting. Focused on maintaining service standards and resolving complex user problems efficiently.
Customer Service Specialist
Indeed Flex • Tiempo completo
May 2022 - Feb 2025 • 2 yrs 9 mos
Provided exceptional customer support via phone, email, and chat. Maintained professionalism while assisting with technical troubleshooting and account management. Utilized CRM software to document interactions and track resolutions. Identified recurring trends to provide feedback to product teams.
