LaToya Gay

Customer Happiness Expert

Bened Life • Freelance

Nov 2023 - Present • 2 yrs 7 mos

🌞 Spread Sunshine: Interact with our amazing customers through various channels (phone, email, chat) with a big, warm smile in your voice. 🌻 Listen and Empathize: Understand our customers' needs and concerns, and show genuine empathy while finding solutions. 😉 Problem-Solving: Help troubleshoot issues and turn frowns into happy faces by going above and beyond to make things right. 🫶 Educate and Delight: Provide information about our products/services in a friendly and easy-to-understand manner, leaving customers feeling informed and delighted. 🙌 Build Relationships: Foster long-lasting relationships with our customers by making each interaction

Full-time Freelancer

Upwork • Freelance

Jan 2020 - Present • 6 yrs 5 mos

*Deliver solid results with previous clients which resulted in positive feedback and a Top-Rated Status. *Share new ideas and SOPs with several clients that were each implemented, improving business processes and systems. *Assist various clients with the use of several helpdesk systems as well as providing customers with a world-class experience.

Founder/CEO

VirtuallyNSync, LLC • Trabajador autónomo

Sep 2012 - Apr 2016 • 3 yrs 7 mos

*Secured twice the number of anticipated clients for our virtual assistance team on Elance. *Maintained and continuously updated changing the SOP’s to better fit our VA’s. *Engaged with the team collaboratively to continue to improve results and recruit more clients long term. *Secured over 20+ clients within a year of launching a virtual assistant agency.