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Derrick L
@laneascent
Support Engineer Voice Talent
Estados Unidos
Inglés
Sobre mí
Derrick, founder of Lane Ascent. Professional voice work, including narration, character voices, e-learning, corporate video, and audiobook production—all with studio-quality equipment and precise technical spec adherence. Also offer support operations consulting: escalation management, process documentation, and team training. 6+ years leading support teams at scale. Detail-oriented, reliable, committed to quality work delivered on time. Let's elevate your project.
Habilidades
Derrick L
desconectado •
Tiempo medio de respuesta: 1 hora
Revisa mis servicios
Voice over
I will narrate your elearning course or corporate training video
Experiencia laboral
Escalated Support Manager
Bluehost • Tiempo completo
Sep 2023 - Jun 2024 • 9 mos
Led Tier 4 technical support and escalation management. Drove process improvements and system implementations that increased team efficiency and customer satisfaction.
Technical Support Department Supervisor
HostGator • Tiempo completo
Jan 2010 - Sep 2023 • 13 yrs 8 mos
Progressed from chat support to supervisory leadership, managing support operations at scale. Built processes and trained teams across multiple departments.
