k
kunjal_sunny

Kunjal

@kunjal_sunny

Medallia Consultant, Surveys, Dashboards, Speech Analytics

India
Inglés, Hindi
Parte de la información aparece en idioma inglés.
Sobre mí
Hi, I'm Kunjal, a Medallia consultant and CX analyst based in Toronto. I've implemented Medallia for banking, insurance, retail and hospitality programs: surveys, closed-loop alerts, data feeds, Text Analytics, role-based dashboards and Medallia Speech for contact centres. I also build Qualtrics surveys and Power BI reports with SQL and Python. Certified Medallia Analyst I and Qualtrics Platform Essentials. I test with dummy data, and nothing goes live without your sign-off. Tell me what you need to fix or decide, and I'll tell you honestly what it takes.... Lee más

Habilidades

k
kunjal_sunny
Kunjal
desconectado • 

Revisa mis servicios

Voz del cliente (VoC)
I will set up seamless medallia speech analytics for genesys cloud call centers
DeUSD 120 / proyectoMás información
Panel de datos
I will build medallia dashboards and reports for nps, csat, and cx insights
DeUSD 120 / proyectoMás información

Porfolio

Experiencia laboral

ComOps

CX and Speech Insights Consultant (contract)

ComOps

Jul 2026 - Oct 2026 • 3 mos

Implementing Medallia Speech with the Genesys Cloud connector for a hospitality program: agent mapping, data mapping, dashboards and QA

Capgemini

Customer Insights Analyst (contract)

Capgemini

Jul 2025 - Jan 2026 • 6 mos

Built a Medallia CX program for a personal insurance group across sales, quote, service and onboarding, fed from Snowflake through Auto Importer, with Power BI reporting

Etech_Global Services

Business Analyst

Etech Global Services

Oct 2022 - Jul 2023 • 9 mos

Implemented Medallia DXA for a banking client: session replays, digital forms and dashboards