
Kunal Kumar
Windows IT Infra MSP Support
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Experiencia laboral
IT Infrastructure & MSP Support Specialist
Freelancing Career • Freelance
May 2023 - Present • 3 yrs
I provide professional IT infrastructure and MSP support for business environments, including Windows Server configuration, user account creation, endpoint support, remote troubleshooting, and company-wide IT setup. My work includes user onboarding and offboarding, system configuration, Windows troubleshooting, software installation, patch management, device monitoring, alert handling, and day-to-day technical support. I have hands-on experience with MSP/RMM tools such as Datto RMM, NinjaOne, ImmyBot, Kaseya VSA, and VSA X for remote monitoring, endpoint management, automation, software deployment, and issue resolution. I focus on helping businesses reduce downtime, maintain secure systems, improve IT operations, and provide reliable remote support with clear communication and timely delivery.