KIngsley

Enterprise CRM Architect and Multilingual AI Engineer

Dribbble • Tiempo parcial

Mar 2026 - Present • 3 mos

The Situation A high volume commercial real estate firm was experiencing massive delays qualifying inbound buyers and sellers, resulting in lost deals. Their pipeline data was disorganized, and they lacked a cohesive system to track communications across phone calls, SMS, and emails in multiple languages. The Solution I engineered a unified GoHighLevel CRM intelligence layer from the ground up. I deployed custom seller and buyer intake forms that mapped directly into isolated pipeline stages using clean snake_case custom fields for full external webhook compatibility. I integrated the GHL AI Employee framework, utilizing advanced prompt engineering to train the system to autonomously conduct conversational lead qualification in English, Spanish, and Mandarin. Furthermore, I deployed GoHighLevel Voice AI to manage automated inbound call reception, missed call text back sequences, and live call transcripts, all synced alongside their existing CallRail tracking software. The Market Impact > Reduced lead qualification response times from hours down to under sixty seconds through automated conversational messaging. > Established a single source of truth for the brokerage team by automatically logging rich conversational text transcripts directly onto contact cards. > Scaled multi regional outreach safely by enforcing strict timezone compliance filters across all automated nurturing workflows.

GoHighLevel AI Automation Specialist

Upwork • Freelance

May 2025 - Present • 1 yr 1 mo

Retained to design and deploy a complete GoHighLevel CRM intelligence layer and automated communication infrastructure for a premium commercial real estate brokerage. Built the entire foundation CRM architecture, including advanced website embed intake forms for property sellers and buyers, parallel transaction pipelines, and a complex custom field database schema using snake_case naming conventions for perfect external webhook compatibility. Engineered a comprehensive business automation stack that replaced manual tracking loops with intelligent data flows. This included inbound SMS response tracking, email newsletter intent classification, and Ringless Voicemail callback tracking sequences with multi touch nurture intervals. Configured a multilingual GHL AI Employee setup using advanced prompt engineering to qualify buyer and seller conversations across English, Spanish, and Mandarin. Also deployed GHL Voice AI for inbound call reception, including automated missed call text back, live call transcript capture, and advanced routing logic integrated alongside CallRail. Business Impact > Reduced lead qualification response times from several hours down to under sixty seconds using automated multi channel triggers. > Eliminated manual data entry confusion across regional agent teams by creating unified pipelines and automated internal notifications. > Maintained exceptional email deliverability and communication scores across automated multi tier nurturing campaigns.