
Khushi M
Product Manager
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Porfolio
Experiencia laboral
Business Analyst
Arc System Works • Tiempo completo
May 2023 - Present • 3 yrs 3 mos
Business Analyst and Product Management professional with 3+ years of experience delivering enterprise software solutions across cybersecurity, banking, and technology domains. I specialize in translating complex business requirements into scalable product solutions that drive efficiency, security, and user adoption. Currently working at ARCON Tech Solutions, where I collaborate with stakeholders, product teams, and engineering teams to deliver enterprise-grade cybersecurity products used by leading organizations including ICICI Bank, SBI, Axis Bank, Vodafone Idea (VIL), AMFAM, and JCDC. My expertise spans end-to-end requirement management, stakeholder engagement, process analysis, Agile delivery, and product development. I have successfully led requirement gathering, prepared BRDs, FRDs, SRS, PRDs, user stories, and acceptance criteria, while conducting Gap Analysis, Impact Analysis, and AS-IS/TO-BE process assessments. I regularly work with Jira, Confluence, BPMN, UML, SQL, Power BI, Figma, and Agile frameworks to ensure smooth execution from ideation to release. Key achievements include contributing to Endpoint Privilege Management and Global Remote Access products, improving deployment efficiency, supporting zero-incident go-lives through structured UAT and defect management, resolving critical performance issues, and enabling faster enterprise adoption through customized POCs and solution demonstrations. In addition to enterprise product delivery, I have experience in Product Management, including MVP definition, roadmap planning, market research, feature prioritization, wireframing, and analytics-driven decision-making. I also built an AI-powered IT Support Ticket Agent during the Google Cloud Rapid Agent Hackathon, leveraging Generative AI, semantic search, and workflow automation to improve support operations. Certifications include Professional Scrum Master (PSM I), Professional Scrum Product Owner (PSPO I), Product-Led Certification, Business Analysis