I mainly focus on report generation of the campaign's scores, individual team scores and agent scores on a daily, weekly, and monthly basis. The reports I generated will be used for business reviews together with clients and managers in the operations. Charts and trends are my way of presenting data to my clients. I also conduct call calibration to ensure my QA analysts are calibrated and aligned. The same strategy is used in trading forex since my approach for both vehicles (stock market and forex) are purely technical analysis or charting.... Lee más