Khair Muhammad

Amazon PPC Specialist & Seller Central Manager

Vines Commerce • Tiempo completo

Apr 2024 - May 2026 • 2 yrs 1 mo

Managed Amazon PPC campaigns and Seller Central operations for 5+ active Amazon brands, including $390K+ verified advertising spend on a single brand account. My role focused on complete PPC campaign management, including Sponsored Products, Sponsored Brands, and Sponsored Display campaigns. I handled strategic bid optimization, ACoS and TACoS improvement, search term harvesting, negative keyword refinement, and ROAS growth through data-driven strategies. I specialize in Amazon keyword research, competitor analysis, and market research using tools like Helium 10 and Amazon Brand Analytics. I also manage complete Seller Central operations, including SEO-optimized listing creation, keyword-rich titles, bullet points, backend search terms, and A+ Content optimization. Through continuous testing and optimization, I helped brands improve advertising efficiency, increase organic visibility, and achieve sustainable marketplace growth.

Amazon FBA Brand Manager & PPC Specialist

Enablers • Tiempo completo

Jul 2023 - Feb 2024 • 7 mos

During my time at Enablers, I worked on Amazon FBA brand management, focusing on product research, sourcing, listing optimization, PPC campaign management, and overall account growth strategies. My responsibilities included conducting keyword research, optimizing product listings for better visibility, creating and managing Amazon PPC campaigns, monitoring campaign performance, and analyzing market trends to improve sales and ROI. I gained hands-on experience with Amazon Seller Central, inventory management, competitor analysis, and brand operations. I collaborated with teams to support Amazon brands, improve account performance, and implement data-driven strategies for sustainable growth. This experience strengthened my expertise in Amazon FBA, Amazon PPC, listing SEO, and complete marketplace management.

Customer Service Representative

Techknocx • Tiempo completo

Oct 2022 - Jul 2023 • 9 mos

Worked as a Customer Service Representative, providing professional support to customers through phone, email, and live chat. Managed both inbound and outbound customer interactions while focusing on timely resolution, clear communication, and a positive customer experience. My responsibilities included handling customer inquiries, resolving product and service-related issues, assisting with billing concerns, processing customer requests, and maintaining accurate customer information in CRM systems. I also documented interactions carefully to ensure proper follow-up and continuity of service. I worked in a fast-paced customer support environment where accuracy, patience, problem-solving, and communication were essential. I followed company procedures and quality standards while managing multiple customer concerns efficiently. Key areas of experience included customer support, email support, live chat support, inbound and outbound calling, CRM management, complaint resolution, billing assistance, data entry, customer record management, and customer retention.