Kenniz A

AI Sales & Voice Automation Consultant

Mar 2026 - Present • 5 mos

I work with businesses to design and implement AI voice automation strategies that improve sales processes and customer communication. My role involves analyzing existing workflows, identifying inefficiencies in manual calling systems, and replacing them with AI-driven voice solutions. I’ve helped clients transition from traditional call handling to automated systems that manage outreach, follow-ups, and appointment scheduling. This includes designing call logic, structuring sales conversations, and ensuring the system aligns with the client’s sales funnel and customer journey. Part of my work involves optimizing voice scripts for conversion — refining how the AI introduces itself, handles objections, qualifies leads, and moves prospects toward booking or purchase decisions. I also ensure the system integrates fully with CRM platforms, allowing businesses to track performance and manage leads effectively. In addition, I provide guidance on scaling these systems, including handling higher call volumes, improving response accuracy, and maintaining conversation quality over time. The solutions I deliver are designed to reduce operational costs while increasing efficiency and consistency in customer interactions.

Conversational AI Voice Systems Specialist

Jan 2026 - Present • 7 mos

I specialize in building conversational AI voice systems that can handle real-time phone interactions with customers in a natural and structured way. My focus is on designing dialogue systems that go beyond simple scripts, incorporating logic-based conversation handling and adaptive responses. I have implemented voice agents for outbound campaigns such as cold calling and lead generation, where the system introduces services, qualifies prospects, and routes interested leads. On the inbound side, I’ve built agents that manage customer inquiries, answer FAQs, and book appointments without human involvement. Each project involves mapping out detailed conversation trees, including multiple intent paths, edge cases, and objection handling scenarios. I ensure the voice agent can handle interruptions, unclear responses, and different user behaviors while maintaining a smooth conversational experience. I also handle backend integrations, connecting voice systems to CRMs and business tools to ensure that all interactions are logged, tracked, and actionable. This includes syncing call data, updating lead statuses, and triggering automated workflows based on call outcomes. My approach combines technical implementation with conversational design, resulting in systems that are both functional and engaging, helping businesses automate communication while maintaining a human touch.