k
kennethcastspit

Kenneth C

@kennethcastspit

SpanishEnglish Medical Interpreter

Guatemala
Español, Inglés
Parte de la información aparece en idioma inglés.
Sobre mí
I am a proactive and empathetic professional with over four years of experience in customer service, fraud prevention, and call center operations. I have developed strong communication and problem-solving skills while assisting English and Spanish-speaking customers. I am currently completing professional medical interpreter training to provide accurate and ethical language services in healthcare.... Lee más

Habilidades

k
kennethcastspit
Kenneth C
desconectado • 
Tiempo medio de respuesta: 1 hora

Revisa mis servicios

Digitación de datos
I will do data entry, excel spreadsh and administrative support
DeUSD 20 / proyectoMás información

Experiencia laboral

Alorica

Call Center Agent and Trainer

Alorica • Tiempo completo

Oct 2024 - Present • 1 yr 11 mos

Supported customers as a call center agent for six months, assisting with inquiries, resolving product-related issues, and ensuring a positive experience. Transitioned to training new hires, contributing to the development of learning materials and supporting the implementation of new processes within the training department.

Act

Fraud Prevention and Security Agent

Act • Tiempo completo

Mar 2024 - Sep 2024 • 6 mos

Focused on authentication and account security. Main duties included preventing fraud, verifying alerts, investigating unrecognized activity, and filing claims when needed. Engaged with customers to address their concerns and assure them of their account safety through active listening and problem-solving.