k
keanepanilaga

Keane Panilaga

@keanepanilaga

Customer Experience and Technical Support Specialist

Filipinas
Inglés, Japonés
Parte de la información aparece en idioma inglés.
Sobre mí
Results-driven Support Specialist with 3+ years of experience across Walmart Logistics and DirecTV campaigns. Awarded 'Top 1 Agent' at Teleperformance with a 123.54% KPI attainment rate and achieved a 100% CSAT 'Superstar' rating on the ibex-Walmart account. Expert in real-time last-mile logistics troubleshooting for independent field drivers and complex technical/billing diagnostics. Fluent in English with N3 Japanese language proficiency. Skilled in Shopify, Gorgias, Zoho, and Enterprise CRMs.... Lee más

Habilidades

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keanepanilaga
Keane Panilaga
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Atención al Cliente
I will be your customer service and live chat support agent
DeUSD 15 / proyectoMás información

Experiencia laboral

Facebook

Operations Manager (City Food Distribution)

Facebook • Trabajador autónomo

Jan 2025 - Present • 1 yr 9 mos

Acquired the exclusive city franchise rights and served as the primary distributor for the region. Oversaw end-to-end logistics, stock inventory, and warehouse management for city-wide food distribution operations. Managed order allocations, coordinated accurate delivery schedules, monitored warehouse performance parameters, and handled full profitability tracking to run daily supply chain workflows.

Loctek_Ergonomic

Influencer Marketing Specialist (Contract)

Loctek Ergonomic • Tiempo completo

Sep 2023 - Nov 2023 • 2 mos

Conducted targeted online outreach to identify and secure social media influencers for product showcases. Coordinated contract agreements and managed partner communications for smooth deliverables.

ibex

Logistic Support Specialist (Seasonal)

ibex • Freelance

Jun 2023 - Aug 2023 • 2 mos

Coordinated real-time e-commerce delivery logistics and routed last-mile product distribution for Walmart retail operations. Supported field drivers to ensure successful, on-time residential deliveries while actively managing end-to-end performance parameters, resulting in a perfect 100% CSAT score and earning the 'CSAT Superstar' distinction.