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Kathleen C
@kathleencoelho
IndustrialOrganizational Psychologist
Estados Unidos
Inglés
Sobre mí
I am a strategic Industrial-Organizational Psychologist and business leader with advanced expertise in analytics, behavioral science, and cross-functional project management. I leverage data and stakeholder collaboration to drive financial wellness and enhance member experiences. I am recognized for translating complex business goals into actionable, measurable results.
Habilidades
Kathleen C
desconectado •
Tiempo medio de respuesta: 1 hora
Revisa mis servicios
Estrategia e innovación comercial
I will deliver business analysis strategy and process improvement solutions
Experiencia laboral
Supervisor
TTEC • Tiempo completo
Jan 2024 - Present • 2 yrs 9 mos
Lead and develop a team of customer service agents to deliver superior member experiences, utilizing real-time analytics and performance dashboards. Coordinate cross-functional initiatives to enhance operational efficiency, using data insights to inform process improvements and service delivery. Implement feedback mechanisms and provide data-driven reports to leadership.
Sales and Marketing Specialist
Tektronix • Tiempo completo
Apr 2016 - Oct 2018 • 2 yrs 6 mos
Worked cross-functionally with engineering, marketing, sales, and support teams to coordinate analytics-supported product and service launches. Supported the translation of business objectives into requirements and actionable implementation plans using market and customer data to ensure successful project delivery.
