k
katgservices

Katarina

@katgservices
5.0(1)

AI Operations Systems and Process Virtual Assistant

Filipinas
Inglés, Tagalo
Parte de la información aparece en idioma inglés.
Sobre mí
I deliver modern virtual assistant and operations support with a strong understanding of the hands-on work behind every process. My experience covers customer support, CRM management, e-commerce, lead generation, data handling, workflow coordination, and general administration. Since 2017, I’ve supported clients across the USA, UK, Australia, and Europe, using practical experience, reliable systems, and current tools to keep operations organised, accurate, and efficient.... Lee más

Habilidades

k
katgservices
Katarina
desconectado • 
Tiempo medio de respuesta: 15 horas

Revisa mis servicios

Asistente de investigación
I will provide professional administrative virtual assistant services
5.0(1)
DeUSD 5 / proyectoMás información
Mensajes y correos electrónicos
I will handle email customer support professionally for your business
DeUSD 5 / proyectoMás información

Experiencia laboral

Senior Customer Support Specialist

Offshore Holdings Ltd • Tiempo completo

Aug 2019 - Jan 2026 • 6 yrs 5 mos

Oversee daily email support operations through Zendesk and Gorgias, ensuring timely and accurate handling of customer inquiries. Responsibilities include refund processing, reshipment coordination for failed deliveries, and consistent monitoring of customer satisfaction KPIs. Shopify and Google Workspace are used for backend tracking, documentation, and reporting

1 Reseñas
5.0

(1)
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Desglose de calificaciones
  • Nivel de comunicación del Freelancer
    5
  • Calidad de la entrega
    5
  • Valor de la entrega
    5
1-1 de 1 reseñas
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    jasminn11

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    Australia

    5

    Katarina completed the task well within the timeframe. Amazing work! Great communication

    USD 50

    $

    3 días

    Tiempo

    gig

    Asistente de investigación

    Útil?
    Sí
    No