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Fiverr Pro
Español
$
USD
Kate Racy
@kateracy
Filipinas
Inglés
Sobre mí
Hello! I’m Kate, a customer support professional with over 5 years of hands-on experience in the BPO industry. I’ve supported both startups and established businesses with chat support, email handling, and virtual assistance always with a focus on clarity, speed, and a positive customer experience.
Now transitioning into freelance and sub-BPO work, I provide small businesses with reliable and scalable support solutions without the hassle or cost of hiring full-time staff. Whether you need part-time help or want to test a long-term setup, I’m here to make the process smooth and stress-free
Habilidades
Kate Racy
desconectado •
Tiempo medio de respuesta: 1 hora
Revisa mis servicios
Mensajes y correos electrónicos
I will be your virtual assistant for admin and email tasks
Mensajes y correos electrónicos
I will handle your email and chat support
Experiencia laboral
Live Chat Support
The Results-cx • Tiempo completo
Sep 2021 - Nov 2023 • 2 yrs 2 mos
Live Chat Support – SiriusXM Customer Service & Technical Support Specialist Handled live chat support for SiriusXM, providing prompt and effective assistance to customers across troubleshooting, billing, and general inquiries. Resolved technical issues, answered account and subscription questions, and ensured seamless customer experiences. Consistently maintained a high standard of service with a 90%+ CSAT rating, demonstrating strong communication skills, problem-solving ability, and a customer-first approach. Key Achievements: • Resolved complex customer issues efficiently, contributing to high satisfaction and retention rates. • Provided clear, friendly, and professional support through live chat, maintaining brand reputation. • Recognized for achieving and sustaining above-target CSAT scores.
Lead Generation & Survey Research
Survey Inc. • Tiempo completo
Jun 2017 - Oct 2020 • 3 yrs 4 mos
Lead Generation & Survey Research Lead Generation & Survey Research SURVEY INC. · Full-timeSURVEY INC. · Full-time Jun 2018 - Mar 2021 · 2 yrs 10 mosJun 2018 to Mar 2021 · 2 yrs 10 mos Philippines · On-sitePhilippines · On-site Survey & Lead Generation Specialist | BPO Experience I specialized in lead generation and market research for international clients, particularly in the financial sector. My role focused on delivering high-quality leads, gathering essential data, and providing valuable insights to drive business growth. Key Responsibilities: - Survey Execution & Data Collection: Conducted targeted surveys for international clients, focusing on investment activities and asset growth opportunities. Ensured the accuracy of collected data, offering businesses reliable information to refine their strategies. - Lead Qualification: Identified high-potential leads based on survey responses, qualifying them to help businesses optimize their outreach and conversion efforts. - Client Outreach & Engagement: Initiated conversations with potential clients, gathering relevant information about their investment preferences and providing tailored insights to encourage continued engagement. - Market Research & Reporting: Analyzed survey results to identify key market trends and customer preferences, providing actionable insights to enhance client strategies. - CRM Management & Follow-Ups: Maintained CRM systems and followed up with leads to nurture relationships, ensuring long-term client retention. Through this experience, I honed my ability to engage with clients, understand their needs, and deliver valuable data that contributed to their business growth. This foundation has empowered me to transition into freelance work, where I offer survey-based lead generation and market research services to businesses looking to connect with their target audiences more effectively.
