k
kat_ccare

Kat K.

@kat_ccare

Customer Support Specialist Email and Chat Expert

Serbia
Serbio, Inglés
Parte de la información aparece en idioma inglés.
Sobre mí
Hi, I'm Katarina! I work as a customer support specialist and have plenty of daily experience handling live chat and email tickets. Since I'm based in Europe, I'm looking for part-time work during my morning hours and weekends, which is often perfect for covering different time zones. I’m very comfortable managing customer queries, troubleshooting issues, and using standard helpdesk tools. My main goal is to respond quickly, stay helpful, and make sure your customers leave with a smile. Let me know how I can help your team :)... Lee más

Habilidades

k
kat_ccare
Kat K.
desconectado • 
Tiempo medio de respuesta: 1 hora

Revisa mis servicios

Atención al Cliente
I will provide email and chat customer support
DeUSD 20 / proyectoMás información

Experiencia laboral

Limo

Customer Support Specialist

Limo • Tiempo completo

Oct 2025 - Present • 1 yr 1 mo

Successfully managed daily communication with premium clients, handling everything from price quotes to ride scheduling and bookings. Acted as the main point of contact for resolving complex customer requests in real-time, ensuring a seamless experience through both email and

Foundever

Customer Support Representative

Foundever • Tiempo completo

Sep 2024 - Apr 2025 • 7 mos

Provided high-touch omnichannel support (email, chat, and voice) for Estée Lauder Companies (ELC) within the EMEA region. Managed inquiries for high-end, luxury cosmetic brands, resolved complex customer requests, processed orders, and maintained top-tier satisfaction scores by delivering a premium customer experience.

Freelance

Language and Literature Teacher

Freelance • Tiempo completo

Nov 2023 - May 2024 • 6 mos

Language and Literature Teacher with a strong background in linguistics and professional communication. Developed exceptional patience with students, conflict-resolution, and problem-solving skills while managing diverse groups and different aged students. Experienced in maintaining high standards of written and verbal communication.