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I am a trainer who worked in management at a Jamaican BPO. Some of my duties include overseeing the Administration Department, QA, Recruitment, Coaching, and ensuring that all company procedures are adhered to. I possess an Associate Degree in Management Information Systems. Over the last 20 years, I have dedicated myself to customer service, administration, bookkeeping, and database management. I have mastered using Microsoft programs and Google platforms. My services include customer service, customer support, QA, recruiting, training, coaching, and transcribing PDF/Audio/Video to Text.