Kanhai

Accounting analyst

Alchemy Techsol • Tiempo completo

Feb 2026 - Present • 8 mos

• Manage order processing for the Samsung account under the IBM project, including sales order creation and delivery order processing in SAP. • Validate sales orders against client Purchase Orders (POs), checking product, quantity and order information to ensure accurate entry and processing. • Use Advanced Excel for order validation, data comparison, tracking and accuracy checks to identify mismatches between client PO details and SAP orders. • Investigate discrepancies and coordinate with clients and internal teams to correct order information, documentation gaps and processing issues before delivery. • Maintain accurate SAP/Excel order records, monitor order status and support timely delivery processing through regular tracking and follow-up.

Senior Operations Representative

Concentrix • Tiempo completo

Mar 2025 - Feb 2026 • 11 mos

• Handled banking-related customer escalations involving debited amounts and transaction concerns, reviewing case information and documenting issues accurately. • Escalated complex or unresolved banking concerns to managers and relevant internal teams through structured email communication and regular follow-ups until resolution. • Maintained escalation records and tracked case progress to support timely resolution, accurate communication and adherence to operational processes. • Prepared team performance reports and Excel dashboards by consolidating operational data and shared performance updates with managers for review and decision-making.

Senior Process Associate

AndWeSupport • Tiempo completo

Apr 2023 - Feb 2025 • 1 yr 10 mos

• Managed end-to-end procurement by sourcing products according to client requirements, coordinating with vendors on product specifications, pricing, availability and delivery timelines. • Created product presentations and quotations for clients; after price approval, managed the complete order lifecycle from order placement and vendor coordination through tracking and final delivery. • Created client invoices directly in QuickBooks, sent invoices to clients, tracked payments and maintained accurate invoice, receivable and transaction records in QuickBooks and Excel. • Personally processed vendor payments using client-provided approved payment methods, including card and wire, and maintained payment details and supporting records for each order. • Coordinated with US-based clients and vendors to resolve discrepancies related to product requirements, pricing, orders, invoices, payments and deliveries. • Prepared procurement and order tracking reports in Advanced Excel using Pivot Tables, VLOOKUP/XLOOKUP and dashboards to monitor orders, vendor activity and operational performance.