Mihail K

Project/Program Manager

Dec 2018 - Apr 2024 • 5 yrs 4 mos

• Led a multi-year global Trade Promotion Management (TPM) transformation program designed to optimize ROI across Mondelez's multi-billion-dollar trade promotion spend. • Directed deployments across 20+ markets while managing a program budget exceeding $30M. • Defined and established program governance, operating models, and delivery methodologies, leveraging Scaled Agile, Hybrid Agile, and Waterfall approaches. • Led and mentored a team of 10+ Project Managers, ensuring consistent execution across geographically distributed teams. • Owned program-level risk, issue, and dependency management, regularly presenting mitigation strategies and status updates to Steering Committees and senior leadership. • Developed and managed the program roadmap, ensuring alignment between business objectives, delivery priorities, and market-specific requirements. • Led resource planning, vendor engagement, and contract management activities, ensuring access to the skills and capabilities required for successful delivery. • Partnered with business and operational stakeholders to ensure successful transition of solutions into business-as-usual operations. • Delivered migration, transformation, and technology initiatives across global shared services environments. • Managed end-to-end project delivery, including budgets, scope, quality, deployment, and operational readiness. • Led cross-functional teams using Agile, Scrum, and Waterfall methodologies. • Established project governance and managed senior business, technology, and vendor stakeholders. • Directed risk, issue, dependency, and change management activities to ensure successful delivery and transition into operations.

EMEA ITS Support and Operations Manager

Feb 2014 - Nov 2018 • 4 yrs 9 mos

• Managed SAP and non-SAP application support services across the EMEA region, ensuring operational stability and service excellence. • Led relationships with strategic technology partners, including HP, IBM, Infosys, and Accenture, overseeing service delivery, performance, and contractual commitments. • Managed teams of 30+ direct and indirect resources across internal and vendor organizations. • Acted as the primary escalation point for critical incidents, driving resolution, stakeholder communication, root cause analysis, and corrective actions. • Directed incident, problem, change, and release management activities while ensuring compliance with service management standards and governance processes. • Collaborated with project and support teams to ensure seamless transition of new solutions into operational support. • Led governance forums with business, IT, and service partners, monitoring KPIs, service levels, customer satisfaction, and continuous improvement initiatives.