Kelechi O

GoHighLevel CRM & Automation Specialist

Abundance Real Estate • Freelance

Feb 2024 - Present • 2 yrs 7 mos

Worked directly with small business owners and marketing agencies to design, build, and manage GoHighLevel CRM systems from the ground up. Specialized in solving the exact bottlenecks that cost businesses leads and revenue: missed calls, slow follow-up, and messy pipelines. Core responsibilities included: Building GoHighLevel sub-accounts and agency snapshots for fast client onboarding Setting up Missed Call Text Back automation so no inbound lead goes unanswered Handling A2P 10DLC registration and Twilio phone number compliance to keep SMS delivery reliable and avoid spam flags Designing multi-step workflow automations for lead nurture, follow-up sequences, and appointment booking with calendar sync Structuring sales pipelines and CRM automation with custom fields, tags, and opportunity stages for clear visibility into deal flow Integrating GoHighLevel with Facebook Lead Ads and Google Ads so new leads flow straight into automated follow-up Configuring call tracking, reporting dashboards, and review/reputation automation to help clients win more Google reviews Migrating client data from platforms like HubSpot, Zoho, and Podium into GoHighLevel with minimal downtime The work centered on turning GoHighLevel from a raw CRM into a fully automated client acquisition system, cutting response times from hours to minutes and giving business owners visibility into every stage of their sales pipeline.

AI Automation & Workflow Specialist

Absolute Air Conditioning Wollongong • Freelance

Jun 2025 - Aug 2026 • 1 yr 2 mos

Designed and deployed AI-powered automation workflows using n8n to help small businesses handle customer communication, data entry, and content publishing without manual effort. Core responsibilities included: Building WhatsApp AI Agent chatbots connected to OpenAI and Google Gemini chat models, with memory retention for natural, multi-turn conversations Integrating live Google Sheets as agent tools for real-time inventory checks, FAQ answers, and automatic order logging Developing AI-driven triage systems that read incoming messages, classify urgency, and log structured data back into a spreadsheet automatically Automating cross-platform social media publishing, connecting Google Sheets, Dropbox, Discord, Instagram for Business, and Facebook Pages into a single trigger-based workflow Working with API integrations, webhooks, and custom JavaScript code nodes to connect disconnected tools into one seamless system Troubleshooting and optimizing existing n8n and Make.com workflows to fix broken nodes, failed API calls, and inefficient logic The focus throughout was replacing repetitive manual work — answering the same customer questions, copying data between apps, posting content by hand — with reliable automated systems that run continuously and scale without added headcount.