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Jordan D
@justatech86
Technical Support Professional
Estados Unidos
Inglés
Sobre mí
I am a technical support professional with 15 years of experience troubleshooting mobile devices and computing hardware. I have a proven ability to diagnose technical problems and manage large-scale retail operations using tools like Microsoft 365 and Power BI. I am CompTIA A+ certified and dedicated to delivering excellent technical service.
Habilidades
Jordan D
desconectado •
Tiempo medio de respuesta: 17 horas
Revisa mis servicios
Soporte técnico
I will review, optimize and secure your unifi home network and home lab
Porfolio
Experiencia laboral
Barista
Starbucks
Jan 2024 - Present • 2 yrs 6 mos
Managed fast-paced operations, multitasking, and problem resolution in a high-volume service environment. Responsible for delivering high-quality customer service and maintaining operational efficiency during peak hours.
Best Buy
Tiempo completo • 8 yrs 7 mos
Experience Manager
Aug 2020 - Apr 2024 • 3 yrs 8 mos
Managed high-volume retail operations for stores generating $20M – $74M in annual sales while leading teams of 50-100 associates. Oversaw technical service delivery including Geek Squad and In-Home Services, ensuring timely resolution of customer technical issues. Contributed to Top 10 national employee retention.
Experience Supervisor (Mobile & Computing Department)
Sep 2015 - Aug 2020 • 4 yrs 11 mos
Provided Tier 1/2 technical support for mobile phones and computing devices while managing teams of 10-20 associates. Specialized in troubleshooting hardware/software issues, connectivity failures, and device configurations. Led the Mobile Department to #1 ranking in the company for one full month.
