Josh S

Software Project Analyst

Sterling • Tiempo completo

Feb 2025 - Present • 1 yr 8 mos

Software Project Analyst dedicated to driving operational efficiency and system optimization within clinical research technology. Combined data analysis, workforce workflows, and cross-functional collaboration to translate complex operational needs into seamless technical solutions. Workflow Architecture & Form Optimization: Collaborated cross-functionally with teams to extract and analyze business requirements, translating them into robust electronic form build-outs, custom logic, and streamlined workflow processes that maximized daily operational efficiency. SDLC Lifecycle Management: Led the definition and documentation of complex business requirements, guiding projects smoothly from initial stakeholder discovery to final technical specifications and deployment. Quality Assurance & Testing: Developed and executed rigorous test cases for software releases, reducing post-launch defects and ensuring seamless system performance while maintaining clear communication channels with developers and leadership. Digital Operations & Engagement: Managed corporate digital operations—including website oversight, social media channels, and targeted Mailchimp email campaigns—to drive organizational engagement.

Business Data Analyst II - WFM Analyst

Mailchimp • Tiempo completo

Jul 2014 - Jan 2025 • 10 yrs 6 mos

Engineered and maintained data pipelines to support forecasting, scheduling, and capacity planning for a 600+ seat support team, ensuring data accuracy for downstream applications. Automated demand forecasting models for 17 staff groups by integrating new data sources and business logic, which improved model accuracy and provided leadership with a dynamic tool for strategic planning. Designed and implemented a new KPI, Cost per Contact, by creating a custom reporting tool that calculated metrics from raw data, which helped track and achieve a $7M annual budget reduction. Collaborated with cross-functional teams and external partners (BPOs) to integrate data streams and system requirements, ensuring adherence to Service Level Agreements (SLAs). Developed and optimized data visualizations within Looker and built automated reporting scripts in Google Sheets, enhancing data accessibility and real-time decision-making for workforce management. Developed and delivered data-driven presentations to leadership, building on a foundation of clean, reliable data to highlight key insights and project the impact of strategic initiatives.