Joseph

Content Manager

NY Vape Shop • Freelance

Mar 2022 - Oct 2024 • 2 yrs 7 mos

I provided comprehensive content and operational support for NY Vape Shop and its sister brand, Vape Vet Store, managing multiple facets of their digital presence and customer experience. As the primary content creator, I developed high-quality, SEO-optimized blog posts that educated customers about vaping products, safety, and industry trends. I also conducted thorough audits of existing content, identifying and correcting grammatical errors while implementing SEO best practices to boost search engine rankings and drive organic traffic. My e-commerce management responsibilities included uploading new products to both online stores, maintaining accurate inventory records, and crafting compelling product descriptions. This involved managing product names, images, pricing, shipping details, and specifications to ensure a seamless shopping experience. On the customer service front, I served as the first point of contact for all customer inquiries through the official company email. I provided prompt, professional responses to questions and resolved issues ranging from defective products and order discrepancies to shipping delays, ensuring customer satisfaction and brand loyalty.