Juan M

Senior Product Designer

May 2024 - Dec 2024 • 7 mos

🔹Improved the platform’s Information Architecture and subscription User Flows, reducing Time-on-Task by 70% by making important actions easier to find inside a legacy system. 🔹Led a complete Mobile-First redesign, using Progressive Disclosure to simplify complex forms and reduce operational friction during the user experience. 🔹Coordinated the design process as Team Lead, managing task distribution, reviewing design deliverables, and making sure the final product stayed visually consistent. 🔹Created interactive prototypes and a UI Kit in Figma, making design decisions based on qualitative UX Research and usability principles when analytics data was not available.

Senior UX Designer

May 2023 - May 2024 • 1 yr

🔹Designed an end-to-end internal financial wallet, turning a manual WhatsApp-based treasury process into a centralized digital platform for balances and withdrawals. 🔹Reached a 99% Task Success Rate in the main withdrawal flow by designing structured validations for Happy Paths, Unhappy Paths, and Edge Cases, helping eliminate human error. 🔹Built a scalable Design System using Atomic Design and worked closely with engineering to deliver a structured technical handoff ready for development. 🔹Collaborated with Product Managers and Engineers in Agile teams, adapting the product to changing scope while keeping technical feasibility and reducing cognitive load as priorities.