
JONATHANPIP
CRM Automation Specialist for Industry Specific Business Workflows
Habilidades

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Porfolio
Experiencia laboral
Independent CRM & Automation Projects
Freelance • Freelance
Jul 2026 - Present • 2 mos
Worked on CRM and workflow automation projects for insurance-focused business processes, concentrating on lead capture, CRM data organization, field mapping, pipeline management and automated follow-up. Built and tested workflows connecting lead forms, CRM platforms and automation tools. Configured lead routing, contact creation, opportunity stages, notifications and follow-up actions while checking data accuracy across connected systems. The work required understanding how insurance teams manage prospects from initial inquiry through quote and follow-up, then translating those processes into practical CRM workflows. Tools and platforms included insurance CRM environments, Salesforce, HubSpot, Typeform and Zapier, along with industry-specific systems where required.
Independent CRM & Automation Projects
Freelancer • Freelance
Jun 2026 - Present • 3 mos
Worked on mortgage and lending workflow projects focused on improving the movement of prospect information between lead sources, CRM systems, lending platforms and marketing tools. Configured lead intake, CRM field mapping, status updates, notifications and automated follow-up processes. Tested different lead scenarios to identify duplicate records, incorrect mappings and workflow failures before finalizing each setup. The projects required careful handling of mortgage pipeline stages, application information and follow-up requirements while keeping the workflow practical for the team using it. Experience included Salesforce, Encompass, Floify, Mailchimp, Typeform, Zapier, Velocify and SimpleNexus environments.