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Joel I
@joel_irizarry
Clarity and Practical Execution in Business Operations
Estados Unidos
Inglés, Español
Sobre mí
I help businesses turn operational bottlenecks into clear priorities and practical action plans. I bring 20+ years of leadership experience across healthcare, payments, and technology, including work as a VP of Operations. I review workflows, improve handoffs, define useful performance measures, and build plans teams can execute. I also support implementation planning and vendor oversight. My experience includes helping scale a business line from $9M to $100M and reducing vendor and platform costs by more than $2M. I work in English and Spanish.
Habilidades
Joel I
desconectado •
Revisa mis servicios
Automatización y eficiencia comercial
I will review your business workflows and create an action plan
Estrategia e innovación comercial
I will structure your business for growth and innovation
Porfolio
Experiencia laboral
InComm Payments
3 yrs 4 mos
Vice President, Operations — InComm Healthcare & InComm Benefits
Feb 2026 - Jul 2026 • 5 mos
I led operations and project delivery across InComm Healthcare and InComm Benefits, aligning organizational structure, service capacity, and execution with business growth priorities. I directly managed 17 leaders and senior contributors and developed an operating roadmap to support a 10x membership growth target, covering staffing, KPIs, process standardization, training, and technology priorities. I also evaluated customer service capacity and third-party delivery options using volume, coverage, and performance data to support scalable service delivery.
Senior Director, Project Management & Operations — InComm Healthcare
Mar 2024 - Feb 2026 • 1 yr 11 mos
I led healthcare implementation, project management, and configuration operations, directly managing 11 leaders and senior contributors. I built distinct PMO and Operations functions that supported 90+ annual implementations for healthcare plans. By standardizing workflows, documentation, ownership, and quality controls, I reduced configuration delivery time by 60% while maintaining 99%+ quality. I also developed a Quickbase platform connecting CRM, intake, project plans, and operations queues, reducing reassignment rework by 50% and accelerating project manager assignment by 60%.
Senior Director, Delivery Management — Enterprise IT
Mar 2023 - Mar 2024 • 1 yr
I led enterprise IT project intake, prioritization, and business analysis, managing managers and senior analysts. I established a unified intake and reporting model that processed 250+ requests and eliminated more than 600 hours of duplicative tracking annually. I replaced fragmented departmental practices with shared governance, training, and performance measures, improving portfolio visibility, resource allocation, and delivery predictability. The approach helped connect IT demand and project priorities with company goals.
