j
joe_orchard

Joe O

@joe_orchard

ITSM Configurator and Advanced Automation Specialist

Reino Unido
Inglés
Parte de la información aparece en idioma inglés.
Sobre mí
I am an IT Service Management (ITSM) Specialist with extensive experience in platform architecture, advanced workflow automation, and systems configuration. My primary expertise is HaloITSM, where I transform vanilla installations into optimized, ITIL-aligned engines. I help MSPs and internal IT teams eliminate manual bottlenecks by building multi-stage workflows, conditional approval gates, automated child-tickets, and custom SQL reporting dashboards. I work autonomously in your sandbox to deliver clean, tested configurations.... Lee más

Habilidades

j
joe_orchard
Joe O
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Tiempo medio de respuesta: 1 hora

Revisa mis servicios

Automatizaciones y agentes
I will setup, configure halo itsm workflows, automation and reporting
DeUSD 60 / proyectoMás información

Experiencia laboral

NHS

NHS

2 yrs 7 mos

ITSM Configurator & IT Specialist

Mar 2026 - Present • 2 mos

Executed a greenfield, end-to-end HaloITSM implementation from initial vanilla installation to full multi-department deployment. Architected complex compliance workflows featuring conditional approval gates, automated multi-team email triggers, and synchronized child-ticket generation. Designed and deployed custom SQL-based reporting dashboards within Halo to track workflow SLA bottlenecks and team performance.

IT Management Specialist

Oct 2023 - Mar 2026 • 2 yrs 5 mos

Managed IT service delivery within a high-pressure, enterprise public sector environment. Oversaw resource allocation, process optimisation, and system alignments to improve overall IT service desk efficiency.