j
joaogoncalvescs

João Gonçalves

@joaogoncalvescs
5.0(1)

IT Support Systems Specialist

Portugal
Portugués, Inglés, Español
Parte de la información aparece en idioma inglés.
Sobre mí
I’m an IT Support and Systems Specialist with 10+ years of hands-on experience helping users and small businesses solve hardware, system and network issues across the US, Portugal and remote environments. I work with Windows, Linux and macOS, providing troubleshooting, system setup, user support and connectivity solutions. My background combines real-world technical work with modern IT training from Cisco and IBM, allowing me to diagnose problems properly and fix root causes, not just symptoms. Clear communication, documentation and fast resolution are part of how I work.... Lee más

Habilidades

j
joaogoncalvescs
João Gonçalves
desconectado • 
Tiempo medio de respuesta: 1 hora

Revisa mis servicios

Soporte técnico
I will provide remote IT support for your devices
5.0(1)
DeUSD 15 / proyectoMás información
Soporte y IT
I will advice you on upgrade and optimization for you PC or laptop
DeUSD 15 / proyectoMás información

Porfolio

Experiencia laboral

Owner and Leader Technician

SellFix • Trabajador autónomo

May 2019 - Present • 7 yrs

● Diagnosis and repair of hardware failures and operating systems. ● Troubleshooting Windows and Linux for end users. ● Configuration and optimization of devices, security policies and preventive maintenance. ● Incident logging and documentation of applied technical solutions. ● Technical consulting and ongoing end user support

Call Center Operator

Medicare • Tiempo parcial

Sep 2023 - Sep 2025 • 2 yrs

● Consultative sales inbound and outbound on PT/EN/ES under cold leads. ● Customer-facing sales role focused on communication, needs assessment and solution presentation ● Developed strong interpersonal, negotiation and customer relationship skills

Store Manager

ProSound • Tiempo completo

Aug 2019 - Apr 2022 • 2 yrs 8 mos

● Store management and commercial operations. ● Customer support and sales management. ● Operational responsibility and administrative support.

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  • Nivel de comunicación del Freelancer
    5
  • Calidad de la entrega
    5
  • Valor de la entrega
    5
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