Jhon Aguirre

English Instructor

American School Way • Tiempo completo

Aug 2021 - Aug 2026 • 5 yrs

Developed and implemented thematic units focusing on real-life situations to enhance practical English usage. -Monitored and assessed student progress through regular evaluations and provided constructive feedback. -Integrated multimedia resources such as videos and audio recordings to support diverse learning preferences and increase student engagement. -Created role-play activities to improve students' conversational skills and confidence in English. Achievements -Promoted as a topnotch teacher of the company. Designed and executed role-play scenarios that enhanced students' conversational English fluency, leading to increased confidence in practical communication. -Developed and implemented thematic English language units that improved students' practical communication skills by 30%.

Cutomer Service Representative

Teleperformance • Tiempo completo

Oct 2020 - Jun 2021 • 8 mos

-Provided bilingual customer support in English and Spanish, effectively resolving inquiries and complaints to ensure customer satisfaction. -Managed high-volume inbound calls and emails, prioritizing customer needs and delivering timely solutions. -Assisted international clients with personalized service, maintaining clear and efficient communication across cultural contexts. -Maintained detailed records of customer interactions and transactions to improve service quality and follow-up procedures. Achievements -Received performance bonuses for maintaining detailed and accurate customer interaction records that enhanced service quality and follow-up efficiency. -Provided bilingual customer support handling over 50 calls daily, achieving a 95% customer satisfaction rating. -Managed and resolved complex customer inquiries in both English and Spanish, reducing response time by 20%.