Jess Day

Office Manager/Personal Assistant

Nov 2023 - Present • 2 yrs 10 mos

"I've spent the past few years as Office Manager and PA at Islandbridge Properties Ltd, providing full end-to-end support across the Salt Meadows residential development — from initial planning through to completed sales. In the planning and marketing phase, I managed day-to-day office administration and diary scheduling for the project team. I handled bookkeeping and processed payments using QuickBooks, and created marketing content to promote the development ahead of its sales launch. I also managed social media posting to build visibility and generate early buyer interest. As the project progressed toward completion, I moved into a more sales-facing role. I liaised directly with potential buyers, answering queries and providing customer service throughout their journey, and coordinated and scheduled site visits and viewings for prospective buyers. I managed diary bookings to keep viewings and appointments running smoothly, supporting the sales process end-to-end and helping guide buyers from initial interest through to completed sale. Alongside the project itself, I provided ongoing personal assistant support to leadership, managing life admin outside the office. This included handling property bills and household admin, personal shopping and errands, organising meetings and personal appointments, arranging phone contracts, booking travel arrangements, and coordinating everyday tasks like car washes and routine errands. This role required me to manage multiple strands of work simultaneously — project administration, sales support, and personal assistance — while keeping everything running smoothly from planning through to completion.

Personal Assistant & Office Administrator

May 2021 - Nov 2023 • 2 yrs 6 mos

"I spent two years as Office Manager and PA at Gentle Birth Method Ltd, a private medical practice, taking on a wide-ranging role that combined office administration, client-facing work, personal assistance, and e-commerce management. On the administration side, I managed day-to-day office operations, including diary scheduling, appointments, and correspondence. I handled client-facing admin such as bookings and enquiries, and was trusted with confidential patient information, which I managed with the utmost discretion at all times. I also took payments and kept accurate financial records. Beyond office duties, I provided ongoing personal assistant support directly to the Founder, managing life admin outside the practice. This included handling bills and household admin, personal shopping and errands, arranging travel, and coordinating a wide range of appointments — from medical and veterinary appointments to car servicing and grocery deliveries. I also took full ownership of the practice's online shop, managing it end-to-end. This involved keeping on top of stock levels and inventory, preparing and making products, processing and dispatching customer orders, sourcing new products, and using website software to keep the online store updated and running smoothly. This role required me to juggle several different responsibilities at once — practice administration, personal support, and business operations — while maintaining a high level of discretion, organisation, and reliability throughout.