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yourVAjenny
@jennybenavente
Operations Admin Support l Virtual Assistant l Customer Support
Filipinas
Inglés, Tagalo
Sobre mí
With 8+ years of remote experience, I help businesses of all types run smoother behind the scenes — handling customer support, order management, contracts, billing, and team coordination. I've supported clients across the US, UK, Australia, and New Zealand in e-commerce, property management, coaching, consulting, and more. Skilled in customer support, order processing, contract drafting, invoicing, calendar management, and training virtual assistants, using tools like Shopify, Airbnb, Zendesk, Xero, and Google Workspace. Let's talk about what's slowing your business down.
Habilidades
yourVAjenny
desconectado •
Tiempo medio de respuesta: 1 hora
Revisa mis servicios
Asistencia general
I will manage your airbnb, rental, or property operations as your VA
Gestión de tiendas de E-commerce
I will manage your shopify customer support, orders, and returns
Porfolio
Experiencia laboral
Customer Support and Tech Support Tier 1
Amazon
May 2015 - Jun 2016 • 1 yr 1 mo
Provided Tier 1 customer and technical support through phone, email, and chat for Amazon customers. Assisted with account issues, order inquiries, shipping and delivery concerns, returns, refunds, payment issues, and basic technical troubleshooting. Resolved customer concerns efficiently while maintaining high customer satisfaction and meeting performance metrics. Escalated complex technical issues when necessary, documented interactions accurately, and collaborated with internal teams to ensure timely resolutions. Demonstrated strong communication, problem-solving, and multitasking skills in a fast-paced eCommerce environment.
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