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JenniferShannan
@jennifershannan
Problem Solver, QA Analyst, IT Consultant and Healer
Estados Unidos
Inglés
Sobre mí
I enjoy solving complex problems and helping people move forward, whether improving software quality, troubleshooting technical issues, or supporting personal growth. With 30 years of experience in mission-critical public safety technology, I bring analytical thinking, clear communication, and attention to detail to every project. As an ISTQB Certified QA Analyst, IT consultant, writer, and integrative healing practitioner, I provide reliable, thoughtful, professional service focused on results.
Habilidades
JenniferShannan
desconectado •
Tiempo medio de respuesta: 1 hora
Revisa mis servicios
Pruebas de software
I will manually test your website or software and deliver a QA report
Pruebas de usuario
I will create professional bug reports with screenshots and reproduction steps
Porfolio
Experiencia laboral
Company
Tiempo completo • 25 yrs
Senior Public Safety Technology Consultant
Apr 2008 - Apr 2026 • 18 yrs
Managed and supported mission-critical public safety technology, including software testing, quality assurance, troubleshooting, system implementation, technical documentation, and user support. Worked closely with developers, vendors, and end users to ensure reliable, high-quality solutions in a 24/7 emergency communications environment.
IT Support & Network Technician
Apr 2001 - Apr 2008 • 7 yrs
Provided technical support for faculty and staff, including computer setup, software installation, troubleshooting, classroom technology, and system maintenance. Ensured reliable technology services through clear communication, attention to detail, and responsive problem solving.
Network & Systems Teamlead
Intuit • Tiempo completo
Oct 1996 - Apr 2001 • 4 yrs 6 mos
Led a network and systems support team responsible for software deployment, technical troubleshooting, system administration, quality assurance, and customer support. Worked across departments to resolve complex technical issues, improve processes, and deliver reliable solutions for tax software professionals.
