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Jenner Faye
@jenner_faye
Ecommerce trading, website audits and customer journey optimisation
Reino Unido
Inglés
Sobre mí
I’m Jenner, an ecommerce specialist and founder of Edition Thirty Six. My background is across ecommerce trading, website management and customer experience across retail brands.
I help independent brands identify what makes shopping harder and where their websites could work harder commercially. I offer website audits, customer journey reviews, merchandising recommendations and prioritised action plans.
Expect clear, practical advice grounded in retail experience, with recommendations tailored to your brand, customers and resources.
Habilidades
Jenner Faye
desconectado •
Revisa mis servicios
Optimización de la tasa de conversión (CRO)
I will audit your ecommerce website for UX and conversion optimisation
Experiencia laboral
Senior Digital Growth Manager
Lindt • Tiempo completo
Aug 2025 - Sep 2026 • 1 yr 1 mo
• Led ecommerce trading, website optimisation and seasonal campaigns for Lindt’s UK online store. • Used customer and channel data to prioritise improvements to conversion, basket value and retention. • Managed ecommerce and CRM teams, coordinating specialist marketing agencies.
Senior Ecommerce Manager
Coach • Freelance
Aug 2021 - Jan 2022 • 5 mos
• Led customer journey and conversion optimisation across Coach Retail and Outlet websites. • Used customer behaviour analysis to improve navigation, search, product pages and checkout. • Led the UK and European Coach Outlet redesign with product, technology and creative teams.
Senior Digital Trading Manager
Ralph Lauren • Tiempo completo
Nov 2018 - Aug 2021 • 2 yrs 9 mos
• Led ecommerce trading and visual merchandising across the UK and core European markets. • Improved product discovery through navigation, personalisation and product recommendations. • Turned sales, stock and customer behaviour insights into practical website improvements.
