Jay D

Senior Programmer Analyst

Saskatchewan • Tiempo completo

Aug 2023 - Present • 3 yrs 2 mos

Keeping the IT services running for the different Government Ministries Key responsibilities: * IT Service Management * Sharepoint Administration * Change Request * IT Service Management * Sharepoint Administration * Change Request

Lead Automation Engineer

Italthai Engineering • Tiempo completo

Jun 2019 - Jul 2022 • 3 yrs 1 mo

• Only software engineer in the company responsible for developing application and automation, perform QA/QC testing, deploying the solution and application management throughout the project’s lifecycle • Document and present the proposed solution to managers for discussion and feedback • Design and document a modular application (including database and workflow) that can be duplicated and customized for each department • Develop the Project Approval application using Power Apps canvas App • Design and develop a database using Sharepoint and connect it with the Project Approval App • Manage Sharepoint permissions by creating security/mailing groups separated by department • Participate in weekly progress meetings with managers to report on the status of the project • Automate the process of adding, editing, and updating the Sharepoint database using Power Automate • Send email notifications to approvers for pending actions in the project using Power Automate • Perform end-to-end testing on the application before deployment • Integrate and deploy the application in Microsoft Teams • Provide post-production support to users by creating FAQ documentation on how to use the application • Gather feedback as references for future improvements and upgrades

Software Engineer

Accenture • Tiempo completo

Sep 2015 - Aug 2018 • 2 yrs 11 mos

Provided L1/L2 technical support for Microsoft Office 365 clients. Managed data migration from on-premises Exchange to Office 365 using Active Directory. Collaborated with internal teams to resolve service outages and deploy new features across company services.