j
jasperlynn1978

Jessica J

@jasperlynn1978

Customer Service Manager

Estados Unidos
Inglés
Parte de la información aparece en idioma inglés.
Sobre mí
I am a customer-focused technical support professional with over 5 years of experience supporting the Apple ecosystem. I have a proven ability to resolve complex technical issues and manage high-volume workloads while leading teams and improving operational processes. I am seeking a remote role in Customer Success or Service Delivery.... Lee más

Habilidades

j
jasperlynn1978
Jessica J
desconectado • 

Revisa mis servicios

Escritura y traducción
I will your apple ecosystem technical agent
DeUSD 20 / proyectoMás información

Porfolio

Experiencia laboral

Teleperformance

Remote Customer Service Manager | Apple Ecosystem

Teleperformance • Tiempo completo

Jan 2021 - Present • 5 yrs 6 mos

Provide advanced technical support for Apple products and services in a fully remote environment. Collaborated with cross-functional teams to resolve high-priority customer issues. Manage 30 – 40 customer interactions daily through effective troubleshooting and communication. Utilize CRM systems to document cases, track resolutions, and ensure seamless customer experiences. Executed various Apple support escalations, coaching, mentoring and training.