j
janinecarlo_17

Janine R

@janinecarlo_17

General Virtual Assistant Customer Service Representative

Filipinas
Inglés, Tagalo
Parte de la información aparece en idioma inglés.
Sobre mí
I am a reliable and detail-oriented Virtual Assistant and Customer Service Representative with over 12 years of experience in administrative assistance and operational support. I specialize in email and chat support, calendar management, and workflow coordination using CRM tools like Zendesk to help businesses stay organized and efficient.... Lee más

Habilidades

j
janinecarlo_17
Janine R
desconectado • 

Revisa mis servicios

Asistencia general
I will your professional customer service and virtual assistant
DeUSD 5 / proyectoMás información

Experiencia laboral

Vx_Group

Customer Service

Vx Group • Tiempo completo

Nov 2013 - Nov 2016 • 3 yrs

Handled high-volume inbound and outbound calls for telecom customers Assisted with billing concerns, account issues, and technical inquiries Delivered support via phone and email with professionalism and empathy Met KPIs for resolution time, customer satisfaction, and quality assurance Documented customer interactions accurately in CRM systems Resolved customer complaints efficiently while maintaining service standards